Kiwikoo
Help & Support
Search for answers or browse common topics. If you need help, contact our team and we’ll respond.
Creator Approval
I can’t access creator features
Creator accounts require admin approval. Check your status at /influencer/pending.
View statusAccount & Profile
I didn’t receive a confirmation email
Check spam/junk folders. If you still don’t see it, try signing in and you will be prompted to verify.
Try-On Studio
My try-on results are not loading
Refresh the page and verify your profile images are uploaded. If it persists, contact support.
Collaborations
How do I request a collaboration?
Brands can request collaborations from the creator profile page in Discovery.
Payments & Payouts
When do payouts happen?
Payouts are processed after a collaboration is marked complete. Timing can vary by bank.
Technical Issues
The site is slow or glitchy
Clear your browser cache and try again. If the problem persists, contact support.